Terms of Service

LOYO Rewards provides the technology that lets participating shops run their own loyalty programmes. Points, rewards, promotions and birthday gifts are offered, funded and honoured by the individual shop, not by LOYO Rewards. LOYO Rewards is not the seller of any goods or services you buy in-store.

You must provide accurate information and keep your login credentials confidential. You are responsible for activity on your account. Business accounts must be registered by a person authorised to act for that business. We may suspend or deactivate accounts that breach these terms or are used fraudulently.

• Points have no cash value, are not legal tender, and cannot be sold, transferred or exchanged for money.
• Each shop sets its own earning rules, reward thresholds and redemption conditions, and may change them. Points already earned will be honoured on reasonable terms as required by the CPA.
• Points are earned only for qualifying in-store transactions and must be awarded by authorised staff via a scan or verified loyalty code.
• Rewards are subject to availability at the shop and may not be combined with other offers unless the shop allows it.
• Birthday gifts, where offered, are available once per calendar year and may require a minimum lifetime points balance set by the shop.

A shop may end or change its loyalty programme, or close a location. Where reasonably possible we will give notice in the app so that you can redeem outstanding rewards. If a shop leaves LOYO Rewards, unredeemed points for that shop lapse and LOYO Rewards has no obligation to replace them.

Promotional prices and specials displayed in LOYO Rewards are supplied by the shop and are valid only for the period and at the location stated. Shops are responsible for the accuracy of their promotions and for honouring them in line with the CPA.

You may not attempt to manipulate points, share or duplicate loyalty codes, access another user's account, reverse engineer the platform, or use LOYO Rewards for any unlawful purpose. Abuse may result in forfeiture of points and closure of your account.

Shops using LOYO Rewards agree to honour rewards they configure, to keep customer data confidential, to use it only for their own loyalty programme, and to comply with POPIA as the responsible party for their customers' information. Shops are responsible for the conduct of their staff and managers on the platform.

LOYO Rewards is provided on an "as is" and "as available" basis. We do not guarantee uninterrupted access and may perform maintenance or change features. To the maximum extent permitted by South African law, LOYO Rewards and Creative Africa Media are not liable for indirect or consequential loss, lost points, or any dispute between you and a participating shop. Nothing in these terms excludes liability that cannot lawfully be excluded, including under the CPA.

You may delete your account at any time from your profile. On deletion, your memberships and unredeemed points are permanently removed. We may terminate access where these terms are breached.

These terms are governed by the laws of the Republic of South Africa, and the South African courts have jurisdiction. Questions, complaints or disputes can be sent to support@loyorewards.app and we will attempt to resolve them in good faith before any formal proceedings.